General Office Duties

Employee & Organizational Development Office

Rebecca Murphy & Tim Yorkey

425 Cumulative Hours

Overview:

I worked at the Employee & Organizational Development (EOD) office for a year and a half in various positions. I began as an intern, which became a six month long training process for the graduate assistant positions. I was trained by Ashley Beaudoin and Sarah Claiborne at various general office responsibilities. The work of the interns and graduate assistants is integral to the functioning of the EOD office. I have included a brief overview of the daily responsibilities below:

Intern:

The internship position is a specialized position within the EOD. Interns are not responsible for general office duties as the graduate assistants; however, if the graduate position is coveted, the internship also transforms into a longer then average onboarding process. I volunteered to retain my intern responsibilities when I transitioned into a graduate assistant in January 2015. Some of the responsibilities included in the intern position are as follows:

• Facilitating focus groups;
• Designing training courses;
• Facilitating training courses;
• Collaborate with special initiatives with various departments/offices.

Office Graduate Assistant:

As I transitioned into the graduate assistant position, I took on more office-based responsibilities. The EOD office is involved with various projects and initiatives that graduate assistants are a much needed asset in the front office for answering phone calls and delivering outstanding service excellence to all stakeholders. A few of the responsibilities required of an office GA are as follows:

• Answering/screening phone calls & emails;
• General Telephone etiquette
  
• Scheduling/attending appointments/meetings both for and/or with supervisors;
• Arranging the office schedule and monitor the office calendar;
• Delivering sensitive materials to other offices;
• Preparing materials for training courses;
• Setting up meeting rooms for training courses;
• Scheduling training courses and participants into courses;
• Answering/clarifying questions of visitors;
• Utilizing Microsoft Office software and Adobe suite programs;
• Analyzing data using SPSS and Qualtrics;
• Multitasking in a fast-paced environment;
• Creating activities for training courses.

Marketing Graduate Assistant:

In January 2016, I transitioned from the office GA position to the marketing GA position. I accepted this position in order to work remotely from my home in the southern Atlanta area while I complete my degree program. As the marketing GA, my responsibilities were non-traditional as I still remained involved with some of the other non-marketing projects that were able to be accessed remotely. A few of the responsibilities of the marketing GA are as follows:

• Designing press releases for the Campus Wellness Committee for upcoming events;
• Developing special initiative to market training courses with non-University course instructors;
• Customizing biweekly emails for professional development for staff and faculty;
• Designing press releases announcing recipients of service excellence recognition pins and certificates for the I Caught You Caring program;
• Updating course descriptions & instructor biographies for the Professional Development Consortium courses;
• Developing survey design for the Campus Wellness Committee;
• Designing and mailing out flyer advertisements for VSUs Society for Human Resource Management student organization.

Staff Meetings and Assignments:

I have included examples of the general office duties and staff meeting minutes below:

Application:

During my time as an intern/graduate assistant, I was able to learn about how organizations operate and how important the various roles are to the success of an organization. I accrued a vast amount of experience in training and development, human resources, compliance, and marketing. All of the skills that I learned from my general office duties can be directly applied to whichever area I decide to call my career. I learned valuable skills on how to work effectively and efficiently in a fast-paced, high-demand environment and how to collaborate with different work styles and personalities.

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